Acceptable use policy

You may not use Agents for robocalls, mass dialling or bulk messages to people who have not agreed to hear from you. Campaigns and outreach to prospects are allowed only where the law of the place each person is in permits them, for example because they have agreed to hear from you or because the business contact is lawful there. Every message must offer a clear way to stop hearing from you.

You must follow the telecommunications, marketing and consumer protection rules of every country your Agents call or message, or take calls from. In particular:

1. 01Rules on permitted calling hours, do not call registers and consent for automated calls and messages.
2. 02The business messaging policies of each channel you use, including WhatsApp.
3. 03Any requirement to identify your business clearly at the start of a call or message, and to honour a request to stop contacting someone.
4. 04Any requirement to give notice of, or get consent for, call recording.

1. 01Do not instruct an Agent to deny that it is an AI Agent when someone sincerely asks.
2. 02Do not impersonate another business, a government body or a real person.
3. 03Do not use an Agent to mislead, pressure or threaten anyone, including when reminding them about a payment.

1. 01Do not collect card numbers, passwords or government identity numbers through an Agent.
2. 02Do not use an Agent to make medical diagnoses, give legal or financial advice, or make decisions that significantly affect a person without human review.
3. 03Do not collect information about children without the consent the law requires.

1. 01Anything illegal, fraudulent or harmful, including scams and phishing.
2. 02Harassment, hate or content that targets people for who they are.
3. 03Attempts to break, overload or misuse the service or to get around its limits.

Work you approve, and work done by a role you promoted to Act, counts as sent by your business. Check what your Agents prepare before you approve it, and promote a role only when you trust its work.

We may review Agents, calls and messages where we suspect misuse, and we may pause an Agent, a number or an account to stop harm. Where we can, we will contact you first and work with you to put things right.